Refund policy

Return & Refund Policy 

We want you to be happy with your purchase, but due to the nature of our products we operate with a limited return window and strict return conditions.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unopened, unused, and in perfect condition

• All original packaging, seals, labels and accessories must be intact

• You must provide a receipt or proof of purchase

We do not accept returns for any item that has been opened, installed, used, or shows signs of wear.
If the seal or packaging is broken, the return will be refused.

To start a return, contact us at cloth.ease.uk@gmail.com
We will provide you with the return instructions and the return address.

Items sent back to us without prior approval will not be accepted.

Unless the return is due to our error (wrong item, defective on arrival, etc.),

• return shipping costs are your responsibility, and

• original shipping charges are non-refundable.

Damages and Issues

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us at
cloth.ease.uk@gmail.com within 7 days of delivery with photos of the issue.
We will review the case and offer a replacement or refund where appropriate.

Non-Returnable Items

We do not accept returns for:

• Opened or used items

• Items not in their original packaging

• Gift cards

• Final sale / clearance items

Exchanges

We do not offer direct exchanges.
If you want a different item, please:

1. Request a return (if eligible), and

2. Place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved or rejected.

If approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at cloth.ease.uk@gmail.com